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Applies to:
  • Plan -
  • Deployment -

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Summary

Issue: When editing an automation rule, previously selected scorers do not appear in the scorer dropdown, though they remain applied to the rule and work correctly. Newly added scorers display properly, but existing selections are invisible in the UI. Cause: This occurs due to permission configurations that restrict scorer visibility in the automation rules UI context, even when scorers are accessible in other areas. Resolution: Elevate user permissions to grant organization-level read access for scorers.

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Resolution Steps

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For organization administrators

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Step 1: Navigate to permission settings

Go to Organization Settings > Permissions and locate the affected user’s permission group.

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Step 2: Grant organization-level read permissions

Elevate the user’s permissions to include organization-level read access for scorers, which ensures visibility across all UI contexts including automation rules.

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For users without admin access

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Step 1: Contact your organization administrator

Request that your permissions be elevated to include organization-level scorer access.

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Step 2: Verify scorer visibility

After permission changes are applied, refresh the automation rules page and confirm that all scorers now appear in the dropdown when editing the rule.